Why Do Salespeople Overpromise So Service Suffers? Video

Reducing Customer Escalations Video Series, Episode 1

At times, salespeople overpromise and offer things during the sales cycle that the customer service teams can not implement or support. This often leads to missed dates, customer dissatisfaction and escalations. Why does this happen? How can we prevent it? 

In this 60 second video, I share two tips to prevent this mismatch in customer expectation setting from happening.

  1. Clearly documented and communicated, product and service offerings
  2. Effective exception approval processes

Salespeople have challenging jobs. Service professionals have challenging jobs. Let’s work together to avoid customer escalations and improve the customer experience.

Want more on this topic?

To read my full length blog on this topic, hop over to The Customer Think Blog, and check out,”Why Salespeople Over Promise and Service Teams Under Deliver“.

The post Why Do Salespeople Overpromise So Service Suffers? Video appeared first on The Operations Blog.

from The Operations Blog http://bit.ly/2P0qNLS

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s